What is crisis communication? Definition, objectives and method
The definition, the three objectives, who is responsible for what, and what AI does and does not change.
about 10 min readHome / Articles
All articles on AI in crisis communication
Fourteen in-depth articles, organised along four pillars. Written to stand on their own, even if you never click through to a product.
Foundations
The methodology crisis communication rests on: GRIP, BOB and the international models.
Rings of involvement: who do you inform first during a crisis?
Ordering your audiences by how hard they are hit. The press is never in the innermost ring.
about 8 min readCrisis communication glossary: Dutch and English terms
More than forty terms with a short definition and the Dutch equivalent, from BOB and GRIP to NIS2.
about 9 min readThe GRIP structure and AI: what changes at each escalation level
GRIP 1 to 5 explained, and exactly where AI does and does not contribute to escalation.
about 8 min readPractice
How AI reaches the daily work of a crisis team, and what it delivers.
Crisis communication step by step: from first report to aftercare
Ten steps covering who does what, which reporting duties apply, and a checklist for the first hour.
about 10 min readCrisis communication software: four categories, and how to choose
Alerting, monitoring, AI text generators and crisis platforms compared, with fifteen questions for the demo.
about 11 min readAI and situational awareness: from social listening to early warning
How AI monitoring helps crisis teams build a reliable picture of the situation faster.
about 7 min readUsing ChatGPT and Claude during a crisis: what is fine, what is not
Practical limits and points of attention when using general AI assistants inside a crisis team.
about 7 min readMultilingual crisis communication with AI: translating without cultural misses
What AI translation means for your reach during a crisis, and where human checking stays essential.
about 6 min readFrom crisis to citizen: chatbots and person-centred AI communication
How chatbots can answer the public directly during a crisis, and where the limit lies.
about 7 min readRisks
Where AI can go wrong during a crisis, and how to prevent it.
Deepfakes and disinformation during a crisis: spotting them and responding
How crisis teams recognise and rebut disinformation without making the picture worse.
about 7 min readAI hallucinations in crisis communication: the governance risk nobody should ignore
Why invented facts are especially dangerous during a crisis, and which governance limits the risk.
about 7 min readRegulation
Which rules apply to AI in crisis and emergency response contexts.
The EU AI Act and emergency response systems: what changes, and when
What the EU AI Act means for AI in emergency call handling, dispatch and triage, and which deadlines apply.
about 7 min readMandatory reporting in the digital age: how AI speeds up NIS2 and GDPR notifications
How AI helps draft statutory notifications faster and more completely, with people accountable throughout.
about 7 min read
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